Overview
Feelter,
a high-growth startup founded in 2014, improves website conversion
rates for large enterprises and small businesses. Feelter’s
award-winning platform collects, analyzes, and surfaces the most
relevant real-time social content (mentions, reviews, tweets, etc.).
As a Feelter Sales Engineer, you will be responsible for technically assessing potential clients, assuring the highest quality support to our existing clients and our account management team. We are looking for a highly motivated individual who is great at conveying technical ideas in simple terms, and someone who is passionate about providing customers with world class technical support. This role encompasses a mix of duties ranging from technical problem solving involving JavaScript implementation (writing short Javascript code), understanding of HTML, CSS and JSON, following closely and analyzing A/B tests results, to building solid relationships with our clients. Working with and reporting to the VP of Product. The individual will play a key role in driving North American expansion through customer acquisition and revenue.
Responsibilities
Work with key retail direct relationships during proof of concept trial period and post implementation
Manage and develop technical integrations within the platform as part of the sales process
Oversee A/B tests and analyze results to improve implementations
Support North American Sales Team with complex client set-ups
Develop and maintain client relationships with allocated accounts until close
Identify and fix technical issues, liaise with Account Management, Tier2, Product Team
Identify and scope new platform features and functionality and participate in product planning sessions
Build a strong team environment and set structure for future Sales Engineering team members
Work with clients to modify or update existing integration and implementation of new features
Troubleshoot feelter integrations on clients' website
Maintain and update internal tools and integration process documentation
Support quality assurance management and testing for clients
Lead clients through the deployment of software updates and functionality enhancements and pilot programs
Help Product Managers define requirements for product improvements
Qualifications
3+ years of experience in SaaS, digital analytics
2+ years in a customer support role required
Previous technical experience, preferably in the digital content / digital marketing technology sector
HTML, JavaScript, XML and CSS knowledge required
Excellent attention to detail, strong communication skills, both written and verbal
Basic understanding in statistics
Natural ability for consultative and solution-based selling
Motivated self-starter who is hungry to win
Excellent communication, problem-solving and organizational skills
B.S. or B.A. degree
Native English speaker
Must be authorized to work in the U.S.
Work Monday-Friday during US business hours (EST)
Willingness to travel frequently
feelter Tel Aviv hello@feelter.com
+1.315.636.5050
13 Shoken st. Tel Aviv
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We believe in bringing the truth to customers
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Today, when it comes to shopping, searching, booking and opinions, consumers have changed the rules of the game. They are relying more and more on social media. They are searching for the truth. And we believe the truth can serve brands (and people) far better than made-up reviews. That’s when we decided to listen to consumers and bring the truth to them, by creating feelter. | |
feelter is a game-changing tool that opens up to reveal the most relevant, un-manipulated wisdom of the crowd and brings it straight to your customers fingertips. So they never have to leave your page, your app or your store. |
We’re about giving people the full picture
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We believe in making brands more trustworthy & transparent
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feelter is not about organizing reviews. Or about managing opinions to try and convince customers. feelter is about giving customers exactly what they are looking for all over social media – right inside your website. Helping create more engagement, building brand loyalty and trust, increasing conversion rates like never before. |